TERMS & CONDITIONS
Users of the services and/or website of NJ Limo 1 Car & Limousine agree to be bound by the following rules and regulations:
User Access:
User access to and use of the site(s) is subject to all applicable international, federal, state, and local laws and regulations.
Credit Card/Voucher Presentation:
Clients are required to present their chauffeur with the actual physical credit card provided at the time of booking/payment along with a valid government ID.
A signed 3rd party authorization with required documents must be placed on file prior to pick-up or a Personal or Corporate Account has been activated and all required documents were received, or it is authorized online by filling out our website reservation form or message form.
Wait Time:
We provide up to fifteen minutes grace period at pick-up before waiting time charges apply at the hourly rate of the vehicle, which is billed in fifteen minutes increments once the minimum time limit is passed.
For wait time charges, quotes, and fares, please contact us.
Hourly Reservations and Posted Minimums:
Hourly orders are billed according to the number of hours you ordered the vehicle for, and then in fifteen-minute increments thereafter. The minimum posted number of hours is only the minimum number of hours we will accept an order for, not what you will be billed for.
Reductions in the amount of time ordered are not permitted once an order is confirmed.
Deposit Policy:
A deposit of 25% of the total initial price (charged to the credit card of the party paying for the reservation) is required to hold the vehicle. All deposits are only refundable if you cancel within the given time frame. The balance in full will be due should you fail to cancel by the given time frame or were considered a “No-Show” at pick-up time.
Change Policy:
A change fee of $25 may apply if you make a change for less than 4 hours. All changes are subject to availability. All changes must be received by phone. Changes cannot be made with chauffeurs or online. If a change cannot be accommodated and results in a cancellation, you will be charged in full for the order.
Reductions in the amount of time less than the minimum or vehicle size ordered are NOT permitted once an order is confirmed.
Cancellation Policy:
Cancellations are accepted by phone only. If you cancel by the given time frame, the balance is waived. If you fail to cancel by the given time frame, you will be charged in full for the order.
Rates & Billing:
All rates are subject to audit after order completion: including actual road tolls, parking fees, airport fees, additional stops, wait time, etc. Hourly jobs are billed by the number of hours you ordered the vehicle for, and then in fifteen-minute increments thereafter. The minimum posted number of hours is only the minimum number of hours we will accept an order for, not what you will be billed for.
All rates are billed, including applicable fees/taxes and a 20% gratuity. If you would like to provide an additional gratuity, it is at your sole discretion. If you choose to provide an additional cash gratuity, it is at your sole discretion and not expected.
